Peak Bio-Tech is dedicated to ensuring customer satisfaction and understands that returns may sometimes be necessary. Therefore, we offer a 14-60 Day Return Policy on most products to provide peace of mind.

We have a standard 14-day notification period, allowing you time to decide if you want to return the item, followed by an additional period to send it back. If you wish to return an item, please contact contact@peakbio-tech.com with your order number for further details.

Returns Period (Red Light Panels)

All Peak Bio-Tech Red Light Panels have) a 30-day return notification period. After notifying us, you have an additional 30 days to return the item.

Returns Requirements

All returned items must be in new condition, unused, undamaged, and in their original packaging. Customer service must authorize all returns before they are sent back. The customer is responsible for return postage costs. We recommend insuring the goods to ensure they arrive safely. Once we inspect your items and confirmed the above conditions have been met, we will notify you about your return payment.

A 0-10% restocking fee applies for all returns, depending on the item's condition upon receipt. If the product is returned in the same condition it was delivered, no restocking fee is applied. Custom orders are non-returnable due to their personalized nature.

Returns of damaged items

We operate a 2-day reporting period. Therefore, you must notify contact@peakbio-tech.com within this time frame if you receive damaged, faulty, or incorrect items. We will aim to resolve any issues. Please note that we cannot accept returns once the return period has been exceeded or the notification period has passed.

Evidence requirements

We take all reasonable measures to ensure your product is suitably packaged to ensure its arrival in suitable condition, however accidents can happen in transport. In the event this occurs we require you to provide the following photographic evidence for insurance purposes:

 - Clear photographs of damage to item (close up)

 - Clear photographs of damage to item (zoomed out, entire item visible)

 - Clear photograph of item packaging and any damage to packaging (shipping label must be visible).

 -Single Clear photograph simultaneously containing the item damage, packaging with shipping label, and packing slip/ invoice that was included with your item.

Exclusions

Our returns policy applies to most products in our store; however, some items may not support our return policy due to their intimate nature or location. More specifically, the no return policy applies to items such as supplements that have been opened or tampered with or bedding products.